Service Updates

  • Mobile Library is unavailable due to mechanical issues; staff will report to usual stops for pick-up and drop-off services.
  • Riverside Public Library is closed until Oct. due to renovations at the Riverside High School facility.
  • Glasgow Branch Library is closed until further notice due to building maintenance.
  • West Virginia Book Festival is virtual for 2021, and in-person events are canceled. Visit wvbookfestival.org for more info.

Using Your Card

Using Your Card header showing three kids on the grass reading Harry Potter books with the words "Find Your Next Adventure"

Holds on Materials

Holds may be placed on materials not currently available.  When using the catalog to search for your title, you may see a “Place Hold” button.  You may click on this button to place a hold on the item.  You will need your library card number and PIN to place the hold.  You may have up to 40 holds at any given time.  You also have the option of suspending your hold if you are wanting to get it later or you are going out of town and do not want the hold to be filled.

Your hold will be filled as soon as possible.  You will be notified either by email (if the library has one on your account) or by the USPS mail.  You will have at least 10 days to pick up the item and your notification will tell you how long you have to pick it up.  If you forget to pick it up, the item is moved to the next person or returned to the shelves.  Since some titles have other patrons waiting, we ask that you pick up your items as soon as possible when you are notified.
 

Why are there times when I can’t place a hold?

The system may not allow holds on items for several reasons. Holds are not allowed if:

  • You already have a hold on the same title.
  • There are bills greater than $5.00 on your account.
  • Your account privilege has expired – in this case, you should see the message, “privilege expired.”
  • The items is not part of a holdable collection, such as Express items or reference materials.
  • The only available copy is at a library that is not currently participating in sending holds.

If more information is needed, please contact your local library.

Renewing Materials

Materials may be returned up to 2 times before being returned to the library. There are several cases where you may get messages stating that you cannot renew items checked out to you. Renewals will be blocked if:

  • There is a hold on the title.
  • You’ve already renewed the item twice.
  • There are bills greater than $5.00 on your account.
  • Your account privilege has expired – in this case, you should see the message, “privilege expired.”

If more information is needed, please contact your local library.

Returning Materials

Library materials may be returned at any KCPL location.

Fines/Overdue Materials

Items may access overdue fines at different rates starting 3 days after the items are due.  Fines are not charged for days the library is closed. If you owe more than $5.00 in bills, your privileges will block your account and you will not be able to check out more materials until the payment is made.  Some accounts with overdue materials may be turned over to a Collections Agency after 45 days past the due date.

KCPL accepts credit/debit cards, cash, checks, or money orders as payment for fines and/fees on your account.  You may also pay bills of more than $1.00 online via the “My Account” option.  There is a non-refundable convenience fee of $2.00 per transaction.  Credit/debit card payments are not accepted over the phone nor are library staff members able to enter your credit card information manually.

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